What size footwear to choose?
Choosing the right size is a key issue for the quality of use. That is why each product is accompanied by a size chart. The tables have instructions for measuring the foot.
Is it only the size that is important when choosing?
No! When choosing the right shoe, the size of the foot is also important. What is it and how do you check it? You'll find all the information you need on our website. Also consider your preferences and individual foot characteristics
How do I care for my shoes?
Leather types differ not only in appearance. In order for natural leather to remain in perfect condition over the years, it needs to be properly cleaned, cared for and stored. However, each type of leather requires different treatments. In order to select the right care methods and measures, we have prepared detailed information. Check it out here!
Will the courier call me before the parcel is delivered?
In most cases couriers call the recipient of the parcel, but we cannot guarantee this.
What is the order completion and delivery time?
Orders placed on Saturdays, bank holidays and public holidays are dispatched on the first working day following the working day on which the order was placed. In the event that the deadline may change, the customer will be informed by the shop staff as soon as possible.
What are the delivery times?
Couriers deliver shipments on working days. It all depends on the place of delivery, weather conditions and the shipper himself. InPost parcel machines operate 24 hours a day. If you choose Parcel Machine delivery, you can collect your parcel at any time.
What should I do if the delivery is delayed?
If you have problems finding out about an undelivered/delayed parcel, please contact the courier company and quote the parcel number/waybill. Based on the waybill/shipment number included in the order dispatch confirmation email, Customer Service will determine what is happening with your parcel.
Can I return the goods?
Of course. You have 14 days from the day you receive your parcel to do so. You will find detailed information about this in the Returns and Complaints tab