Returns

Do you want to return the product you order? No problem!

You have 30 days from the day you receive the shipment to return it without having to give a reason. 

How to do it?

1. Fill out the return form (formularz.pdf).
2. ZPack the returned products and attach the form to the package. The goods should be properly protected. Returned products must not be used and must be packed in the original packaging.
3. Send the package to:

Firma Handlowa Klaudia - Konopka Klaudia

Stanisław Dolny 400A

34-130 Kalwaria Zebrzydowska, Poland

You can also make a return at our showroom during opening hours.

The cost of return is paid by the buyer.

Shipments at the recipient's expense and to parcel machines are not peeled. 

Refunds are made within 3-5 working days after receipt of the shipment. The maximum return time is 14 days. 

• The payment refund will be made to the same account from which the order was paid. 
• In the case of payment of the order on delivery, the refund will be ordered to the account specified in the return form.
• PayU and PayPal payments will be reimbursed through these services.

For more detailed information on returns, see Terms and Conditions of the Store.

Exchange

To exchange the goods, return the goods according to the above procedure and re-submit a new order. 

Guarantees

To exchange the goods, return the goods according to the above procedure and re-submit a new order.